- "Company", "We", "Us", "Our": Refers to Across Power EV Private Limited
- "Platform", "Service", "NagadPay": The NagadPay.com website, mobile application, and related services
- "User", "You", "Your": Any individual or entity using our services
- "AEPS": Aadhaar Enabled Payment System as defined by NPCI
- "UIDAI": Unique Identification Authority of India
- "NPCI": National Payments Corporation of India
- "RBI": Reserve Bank of India
- "Account": Your registered account on the NagadPay platform
- "Transaction": Any financial activity performed through our platform
- "KYC": Know Your Customer verification process
Definitions
Acceptance of Terms
These Terms and Conditions constitute a legally binding agreement between you and Across Power EV Private Limited. By using our services, you acknowledge that:
- You have read, understood, and agree to be bound by these terms
- You accept our Privacy Policy and Cookie Policy
- You consent to electronic communications and transactions
- You agree to comply with all applicable laws and regulations
Important: If you do not agree to these terms, you must immediately stop using our services and close your account.
Service Description
NagadPay is a digital AEPS (Aadhaar Enabled Payment System) platform that provides the following services:
Core AEPS Services
- Cash Withdrawal: Withdraw cash using Aadhaar authentication
- Balance Enquiry: Check bank account balance instantly
- Mini Statement: Get recent transaction history
- Aadhaar Pay: Make payments using Aadhaar authentication
- Fund Transfer: Transfer money between accounts
Additional Services
- Multi-Banking Support: Access multiple bank accounts
- Transaction History: Detailed transaction records and reports
- Customer Support: 24/7 technical and transaction support
- API Integration: Business integration solutions
- White-label Solutions: Custom branded AEPS services
Service Scope: Our services are available across India and comply with all NPCI and RBI guidelines for AEPS operations.
Eligibility & Registration
Eligibility Criteria
- Age Requirement: Must be 18 years or older
- Indian Resident: Must be a resident of India
- Valid Aadhaar: Must have a valid Aadhaar number issued by UIDAI
- Bank Account: Must have an active bank account linked to Aadhaar
- Mobile Number: Valid Indian mobile number for OTP verification
- Legal Capacity: Must have legal capacity to enter into contracts
Registration Process
- Account Creation: Provide accurate personal information
- Mobile Verification: Verify mobile number through OTP
- Document Upload: Submit required KYC documents
- Aadhaar Linking: Link Aadhaar with bank account(s)
- Biometric Setup: Register fingerprints for authentication
- Account Activation: Complete verification and account activation
Registration Requirements:
- All information provided must be accurate and truthful
- False information may result in account suspension
- Multiple accounts by the same person are prohibited
- Business accounts require additional documentation
KYC Requirements
In compliance with RBI and PMLA guidelines, all users must complete the KYC (Know Your Customer) process.
Required Documents
| Document Type | Accepted Documents | Purpose |
|---|---|---|
| Identity Proof | Aadhaar Card, PAN Card, Passport, Voter ID | Identity verification |
| Address Proof | Aadhaar Card, Utility Bills, Bank Statement | Address verification |
| Bank Proof | Bank Passbook, Cancelled Cheque, Bank Statement | Account verification |
| Business Proof | GST Certificate, Business License, Shop Act | Business verification (if applicable) |
KYC Process
- Document Submission: Upload clear, readable copies of required documents
- Verification Process: Our team verifies documents within 24-48 hours
- Biometric Registration: Complete Aadhaar biometric authentication
- Bank Verification: Verify bank account details and Aadhaar linking
- Final Approval: Account activation upon successful verification
KYC Compliance: Incomplete or invalid KYC may result in service restrictions or account suspension as per regulatory requirements.
Transaction Terms & Limits
Transaction Limits
| Service Type | Per Transaction Limit | Daily Limit | Monthly Limit |
|---|---|---|---|
| Cash Withdrawal | ₹10,000 | ₹25,000 | ₹1,00,000 |
| Balance Enquiry | No Limit | 50 Transactions | 1,500 Transactions |
| Mini Statement | No Limit | 20 Transactions | 600 Transactions |
| Fund Transfer | ₹50,000 | ₹1,00,000 | ₹5,00,000 |
Transaction Conditions
- Authentication Required: All transactions require successful Aadhaar authentication
- Bank Account Status: Linked bank account must be active and operational
- Sufficient Balance: Adequate balance must be available for withdrawal transactions
- Network Connectivity: Stable internet connection required for all operations
- Transaction Timing: Services available 24/7 except during scheduled maintenance
Transaction Processing: All transactions are processed in real-time through secure NPCI networks. Failed transactions are automatically reversed within 24 hours.
Fees & Charges
Service Charges
| Service | Charges | GST | Total Amount |
|---|---|---|---|
| Cash Withdrawal | ₹5 per transaction | 18% | ₹5.90 per transaction |
| Balance Enquiry | ₹1 per transaction | 18% | ₹1.18 per transaction |
| Mini Statement | ₹2 per transaction | 18% | ₹2.36 per transaction |
| Fund Transfer | ₹3 per transaction | 18% | ₹3.54 per transaction |
| Account Maintenance | Free | - | Free |
Additional Charges
- Failed Transaction: No charges for system failures or network issues
- Dispute Resolution: Free for the first dispute per month, ₹50 for additional disputes
- Statement Generation: Free monthly statements, ₹25 for additional copies
- Dormant Account: ₹100 per month after 6 months of inactivity
Fee Updates: We reserve the right to modify fees with 30 days' advance notice. Users will be notified via email and SMS.
User Responsibilities
Account Security
- Confidentiality: Keep your login credentials, OTP, and biometric data secure
- Device Security: Use secure devices and networks for transactions
- Immediate Reporting: Report suspicious activities or unauthorized transactions immediately
- Regular Monitoring: Regularly review transaction history and account statements
- Software Updates: Keep the mobile app updated to the latest version
Information Accuracy
- Accurate Information: Provide truthful and current information
- Timely Updates: Update account information when changes occur
- Document Validity: Ensure all submitted documents are valid and current
- Contact Information: Maintain updated mobile number and email address
Compliance Obligations
- Legal Compliance: Follow all applicable laws and regulations
- Transaction Limits: Adhere to prescribed transaction limits
- Authorized Use: Use services only for legitimate purposes
- Documentation: Maintain records of transactions for tax and audit purposes
Prohibited Activities
The following activities are strictly prohibited and may result in immediate account suspension or termination:
Fraudulent Activities
- Identity Fraud: Using false or stolen identity documents
- Transaction Fraud: Unauthorized or manipulated transactions
- Money Laundering: Using the platform for money laundering activities
- Terrorist Financing: Funding terrorist or illegal activities
- Fake Transactions: Creating artificial or fictitious transactions
System Abuse
- Hacking: Attempting to breach system security
- Reverse Engineering: Decompiling or reverse engineering our software
- System Overload: Deliberately overloading our systems
- Unauthorized Access: Accessing accounts or data without permission
- Malware Distribution: Introducing viruses or malicious software
Commercial Misuse
- Unauthorized Resale: Reselling services without authorization
- White-label Abuse: Using our brand without permission
- Competition: Using our platform to compete against us
- API Abuse: Misusing API access or exceeding limits
Consequences: Violation of these terms may result in account suspension, legal action, and reporting to law enforcement agencies.
Service Availability & Limitations
Service Hours
- Core Services: Available 24/7/365
- Customer Support: Available 24/7 with varying response times
- Scheduled Maintenance: Notified 48 hours in advance
- Emergency Maintenance: May occur without notice for critical issues
Service Limitations
- Network Dependencies: Services depend on NPCI and bank network availability
- Internet Connectivity: Requires stable internet connection
- Device Compatibility: Compatible devices and operating systems required
- Biometric Requirements: Clear fingerprints required for authentication
- Bank Restrictions: Subject to individual bank policies and limits
Service Level Agreement: We aim for 99.5% uptime excluding scheduled maintenance and external factors beyond our control.
Liability & Disclaimers
Service Disclaimers
- As-Is Basis: Services provided on an "as-is" and "as-available" basis
- No Warranties: No express or implied warranties regarding service availability
- Third-Party Dependencies: Not liable for third-party service failures
- Data Accuracy: Not responsible for errors in bank or NPCI data
Limitation of Liability
- Maximum Liability: Limited to transaction fees paid in the last 12 months
- Consequential Damages: Not liable for indirect or consequential damages
- Business Losses: Not liable for business interruption or lost profits
- Force Majeure: Not liable for events beyond our reasonable control
User Indemnification
- Legal Protection: Users agree to indemnify us against legal claims
- Misuse Liability: Users liable for damages caused by service misuse
- Third-Party Claims: Users responsible for third-party claims arising from their use
Important: These limitations may not apply where prohibited by law. Some jurisdictions do not allow limitation of certain warranties or damages.
Dispute Resolution
Grievance Process
- Level 1 - Customer Support: Contact our 24/7 support team
- Level 2 - Grievance Officer: Escalate to designated grievance officer
- Level 3 - Management Review: Senior management review for complex cases
- Level 4 - External Arbitration: Independent arbitration if required
Resolution Timeframes
| Dispute Type | Resolution Timeline | Escalation Level |
|---|---|---|
| Transaction Disputes | 24-48 hours | Level 1-2 |
| Technical Issues | 4-8 hours | Level 1 |
| Account Issues | 48-72 hours | Level 2-3 |
| Fraud Complaints | 72 hours - 7 days | Level 3-4 |
Arbitration
- Binding Arbitration: Disputes resolved through binding arbitration
- Arbitration Rules: Governed by Indian Arbitration and Conciliation Act, 2015
- Venue: Arbitration conducted in Amroha, Uttar Pradesh
- Language: Proceedings conducted in English or Hindi
Intellectual Property Rights
Our Intellectual Property
- Trademarks: NagadPay, logos, and brand elements are our trademarks
- Software: All software, applications, and code are our proprietary property
- Content: Website content, documentation, and materials are copyrighted
- Patents: Any patented technology used in our services
User Rights
- Limited License: Personal, non-commercial use of our services
- No Transfer: Rights cannot be transferred or sublicensed
- Restrictions: Cannot modify, reverse engineer, or create derivative works
- Termination: Rights terminate upon account closure or violation
Third-Party Rights
- Respect IP: Users must respect third-party intellectual property rights
- No Infringement: Do not use our platform to infringe others' rights
- DMCA Compliance: We comply with copyright takedown requests
Data Protection & Privacy
Your privacy and data protection are governed by our comprehensive Privacy Policy. Key highlights include:
- Data Collection: We collect only necessary information for service delivery
- Data Security: Industry-standard encryption and security measures
- Data Sharing: Limited sharing only with authorized entities
- User Rights: Right to access, correct, and delete your data
- Retention: Data retained as per regulatory requirements
Privacy Policy: Please read our detailed Privacy Policy for complete information about data handling practices.
Account Termination
User-Initiated Termination
- Account Closure: Users can close accounts by submitting written request
- Notice Period: 30 days notice required for business accounts
- Final Settlement: All pending transactions and dues must be settled
- Data Deletion: Personal data deleted as per privacy policy
Company-Initiated Termination
- Terms Violation: Immediate termination for serious violations
- Fraudulent Activity: Zero tolerance for fraud or illegal activities
- Inactivity: Dormant accounts may be closed after 2 years
- Regulatory Requirements: Compliance with regulatory directives
Post-Termination Effects
- Service Access: Immediate loss of access to all services
- Data Retention: Transaction data retained as per legal requirements
- Outstanding Obligations: All obligations survive termination
- Re-registration: New registration subject to approval
Regulatory Compliance
Applicable Regulations
- RBI Guidelines: Compliance with Reserve Bank of India regulations
- NPCI Standards: Adherence to National Payments Corporation standards
- UIDAI Requirements: Compliance with Aadhaar authentication guidelines
- PMLA Compliance: Prevention of Money Laundering Act compliance
- IT Act 2000: Information Technology Act compliance
Compliance Obligations
- KYC Requirements: Mandatory customer verification
- Transaction Monitoring: Suspicious transaction reporting
- Record Keeping: Maintaining audit trails and records
- Regulatory Reporting: Timely reporting to authorities
Compliance Assurance: We maintain highest standards of regulatory compliance and undergo regular audits to ensure adherence to all applicable laws.
Force Majeure
We shall not be liable for any failure or delay in performance under these terms due to events beyond our reasonable control, including:
- Natural Disasters: Earthquakes, floods, fires, storms, or other natural calamities
- Government Actions: Laws, regulations, court orders, or government directives
- Technical Issues: Internet outages, network failures, or system crashes
- Third-Party Failures: Bank system failures, NPCI network issues, or UIDAI downtime
- Labor Disputes: Strikes, lockouts, or other labor-related disruptions
- Pandemic/Health Crisis: Disease outbreaks affecting normal operations
Force Majeure Protocol: In case of force majeure events, we will notify users promptly and resume services as soon as reasonably possible.
Governing Law & Jurisdiction
- Governing Law: These terms are governed by the laws of India
- Jurisdiction: Courts in Amroha, Uttar Pradesh have exclusive jurisdiction
- Language: English version prevails in case of translation conflicts
- Severability: Invalid provisions do not affect remaining terms
- Waiver: Failure to enforce any provision does not constitute waiver
Legal Notice: All legal notices should be sent to our registered office address mentioned in the contact section.
Modifications to Terms
Amendment Process
- Right to Modify: We reserve the right to modify these terms at any time
- Advance Notice: 30 days advance notice for material changes
- Notification Methods: Email, SMS, in-app notifications, and website posting
- Continued Use: Continued use after changes constitutes acceptance
User Options
- Accept Changes: Continue using services under new terms
- Reject Changes: Close account before effective date
- Seek Clarification: Contact support for explanation of changes
Version Control: Always refer to the latest version available on our website. Previous versions are archived for reference.