Terms & Conditions

By registering on or using the Nagad Pay website, app or services, you agree to these Terms & Conditions and our Privacy Policy. If you do not agree, please do not use our services.

We provide a B2B platform through which registered partners can offer digital services to their customers, including:

• Mobile, DTH and FASTag recharge
• BBPS bill payments - electricity, water, gas, broadband, insurance and more
• Domestic money transfer (DMT) and payouts
• AEPS, Micro ATM and other banking services offered with our banking partners
• PAN card and other value-added services, as made available from time to time

To use our services, you must:

• Be at least 18 years old and legally able to enter into a contract
• Give true, complete and up-to-date personal and business information
• Complete KYC verification and provide valid documents when asked
• Follow all applicable rules of RBI, NPCI, UIDAI and our banking partners

You are responsible for your account and everything done through it. You must:

• Keep your password, OTP and Transaction PIN secret
• Use the account yourself and not share or rent it to anyone
• Tell us immediately if you notice any unauthorised access

Our team will never ask for your password, OTP or Transaction PIN. Transactions made with your credentials are treated as made by you.

Services are paid for from your Nagad Pay wallet:

• Wallet balance can be loaded only through the methods shown in your panel
• Balance is meant for using our services and is not a bank deposit and does not earn interest
• We may hold or freeze funds linked to suspicious activity or a legal / bank request until it is cleared

Every transaction depends on our banks, operators and service providers. Please note:

• Always check the number, account and amount before confirming - completed transactions cannot be reversed by us
• Transaction limits may apply as per bank and regulatory rules
• Some transactions may stay pending until the provider confirms the final status

Applicable charges and commissions are shown in your panel. We may change them with notice on the portal. Commission is credited as per the plan assigned to your account, and charges on successful transactions are not refundable.

Failed transactions are refunded to your wallet. Complaints must be raised with the transaction ID through your panel or our support team as soon as possible. Full details are in our Refund & Cancellation Policy.

You must not:

• Use the platform for fraud, money laundering or any illegal purpose
• Submit false documents or someone else's details
• Try to hack, copy, reverse engineer or disrupt the platform
• Charge customers more than the allowed fee or mislead them about a service

We may suspend or close an account, with or without notice, if:

• These terms are broken
• Suspicious or fraudulent activity is found
• KYC / anti-money-laundering requirements are not met
• A bank, regulator or law enforcement agency requires it

On closure, any eligible wallet balance is settled to your verified bank account after all checks are complete.

We try to keep the platform available 24x7, but services may be interrupted by maintenance, technical problems or downtime of banks and operators. We are not responsible for losses caused by such interruptions.

To the extent allowed by law, our total liability for any claim is limited to the amount of the transaction in question. We are not liable for indirect or consequential losses such as loss of business or profit.

We may update these terms at any time; the latest version is always on this page. Continued use after an update means you accept it. These terms are governed by the laws of India, and disputes are subject to the courts of Your City, Your State.